5 Warning Signs Your IPL or Laser Device Needs Service Immediately

In the fast-paced world of aesthetic treatments, equipment downtime is more than an inconvenience—it’s lost revenue, rescheduled clients, and potential damage to your reputation. Whether you're using a cutting-edge Lumenis M22, a trusted Candela GentleMax Pro, or a workhorse Sciton BBL, catching problems early can save thousands in repairs and keep your treatments safe and effective.

Here are 5 clear signs your IPL or laser device needs immediate professional service.

1. Burning Smell or Unusual Heat

If your system emits a burning smell, excessive heat, or starts running hotter than usual, this could indicate:

• Overheating internal components

• Damaged power supply or capacitor issues

• Clogged cooling fans or fluid leaks

⚠️ Do not ignore this. Continued use can lead to severe internal damage or even fire risk.

2. Inconsistent Energy Output

Notice your treatments are delivering weaker results, or pulses feel hotter or colder than normal? This often points to:

• Failing flash lamps

• Calibration drift

• Dirty or cracked optics

Your clients depend on predictable results—and uneven energy can lead to burns, ineffective sessions, or increased liability.

3. Frequent System Errors or Shutdowns

If your device displays error codes, shuts down unexpectedly, or won’t start up reliably, it could be a sign of:

• Software or firmware failure

• Sensor malfunctions

• Loose internal connections

Even if you can “restart and keep going,” the problem will only worsen. Document the error code and call a qualified service provider immediately.

4. Visible Damage to the Handpiece or Cables

The handpiece is your most used component—so wear is expected. But don’t overlook:

• Cracks in lenses or protective windows

• Exposed or fraying cables

• Loose connections

Even minor physical damage can affect pulse delivery and patient safety. A damaged handpiece can also overstrain the main unit, compounding future issues.

5. Leaking Fluids or Noisy Operation

Some systems, especially those using liquid cooling (like certain Alma or Sciton units), rely on stable internal circulation. Watch out for:

• Leaks under or behind the machine

• Gurgling or unusual fan noises

• Alerts about coolant levels or temperature

These are urgent red flags—internal components may already be suffering and can lead to irreversible breakdowns.

Don’t Wait Until It’s Too Late

At Ventura Medtech Solutions (VMS), we specialize in fast, expert repair for aesthetic devices across major brands including:

• ✅ Lumenis (M22, LightSheer)

• ✅ Candela (GentleMax, GentleLase)

• ✅ Sciton (BBL, HALO)

• ✅ Cynosure, Alma, Cutera, InMode, and more

We offer 24/7 video support, rapid dispatch of certified technicians, and preventive maintenance programs designed to catch issues before they become costly emergencies.

Need Help Now?

If your IPL or laser device is showing any of these warning signs, don’t wait.

Contact VMS today! for a free diagnostic consult or to schedule immediate service.

We're here to help you protect your investment, avoid downtime, and keep your practice running smoothly.