Candela Error Codes

We have the expertise and knowledge to repair any issues that cause error codes on your Candela GentleMax and GentleMax Pro systems and handpieces.  Below we have listed some common error messages.  Please contact us for more information or if you have other error codes on your machine.

Candela laser error codes explained. Learn common system faults, causes, and when to schedule professional repair or maintenance service.

Error Codes 14.1 and 14.2 – Power Supply:  These error codes indicate a problem with the power supply on your Candela machine.  The High Voltage Power Supply (HVPS) will need to be tested and most likely replaced.

Error Code 6.1 – Calibration Issue: The cause of this error code could be due to a number of different factors:Laser lamp failure (most common problem)Burned or dirty optical lensesOptical alignment issuesLaser cavity issuesSoftware calibration issues

Error Code 15.1 – Power Issue: The cause of this error code could be due to a number of different factors; however, it is most likely due to a handpiece problem.