Common Problems with Legacy Medical Devices—and How We Fix Them

From Cynosure Apogee Elite to Alma Harmony XL, learn the most common issues with aging medical aesthetic devices—and how Ventura Medtech Solutions (VMS) restores them to peak performance.

If you’ve been in the medical aesthetics field for a while, you probably have a few legacy devices—machines like the Candela GentleLASE, Cynosure Apogee Elite, or Alma Harmony XL—that have been steady workhorses for years.

These devices can still deliver excellent results, but time takes its toll. Components wear out, calibration drifts, and replacement parts can become hard to find. At Ventura Medtech Solutions (VMS), we specialize in keeping older devices safe, reliable, and profitable—helping you extend their lifespan without sacrificing performance.

Here are some of the most common problems with aging equipment—and how we fix them.

1. Power Supply Failures

The Problem: With constant use, devices like the Syneron eMax or Lumenis LightSheer ET can experience power issues—slow startups, random shutdowns, or complete failure.

How We Fix It:We test and repair power boards, replace failing capacitors, and source compatible OEM or refurbished power modules—even for discontinued models.

2. Cooling System Problems

The Problem: Older systems like the Candela GentleYAG or Palomar StarLux 500 often have water- or fan-based cooling systems that can develop leaks, clogs, or pump failures over time, leading to overheating and downtime.

How We Fix It:We flush and clean water lines, replace worn pumps, fix leaks, and install new fans to keep operating temperatures safe and stable.

3. Calibration Drift

The Problem: Energy-based devices such as the Alma Harmony XL Pro or Cutera Xeo need precise calibration to deliver accurate fluence. Over time, this calibration can drift, reducing treatment effectiveness or causing safety risks.

How We Fix It:We use manufacturer-approved calibration tools to restore your device to exact specifications, ensuring safe, consistent results.

4. Outdated Software & Firmware

The Problem: Devices like the Syneron Aurora or Lumenis M22 may run outdated software, leading to slower performance or incompatibility with updated accessories.

How We Fix It:We install available firmware updates, optimize system settings, and if updates are no longer supported, provide customized operating protocols to keep your device functional.

5. Handpiece Wear & Tear

The Problem: Handpieces—like the IPL SR handpiece for Syneron eLight or Nd:YAG handpiece for Cynosure Elite+—take the most abuse. Over time, lenses cloud, fiber optics degrade, and seals wear out.

How We Fix It:We refurbish or replace worn tips, clean and polish optics, replace O-rings, and restore performance to manufacturer standards.

6. Parts Scarcity

The Problem: Manufacturers eventually stop producing parts for older devices like the Palomar Vectus or Sciton BBLs, making repairs difficult.

How We Fix It:VMS maintains a wide network of suppliers and stocks both OEM and high-quality refurbished parts so you can avoid expensive downtime.

Keep Your Legacy Devices Working for You

Replacing a medical device—especially a premium brand—can cost tens of thousands of dollars. With professional servicing, many devices like the Candela GentleLASE, Lumenis LightSheer, or Cynosure Apogee Elite can remain safe and effective for years beyond their expected life cycle.

At Ventura Medtech Solutions, we diagnose, repair, and maintain your legacy equipment so you can continue delivering outstanding results to your clients—without the heavy expense of replacement.

Got an older device giving you trouble?Contact Ventura Medtech Solutions (VMS) today for an evaluation and get your equipment running like new again.