Lumenis M22 Error Codes

Lumenis M22 error codes explained. Learn common IPL and laser system faults, causes, and when to schedule professional repair service.

The following list below is a list of the error codes for the Lumenis-One machines.  We have the expertise and knowledge to repair any issues that cause error codes on your Lumenis-One systems and handpieces.  Please contact us for more information.

LUMENIS.                                                                                            Troubleshooting

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8.2.2 Error Message #0

Description: Communication problem between LightSheer module and computer.

PROBABLE CAUSE	CORRECTIVE ACTION
Defective LightSheer Head	Remove the LightSheer head. Check for corrosive and damaged connector pins on the LightSheer head connector and socket. Reconnect the head and restart the system. If problem persists, go to the next step. Check all connectors on the LightSheer backplane and properly connected; restart the system. If problem persists, go to the next step. Remove the module and check all pins and connections on the LighSheer module and backplane. Reconnect and restart the system. If problem persists, go to the next step. Replace the LightSheer head and restart the system.
Defective LightSheer Module	Check that COM2 on the PC side is properly connected. And restart thesystem. If problem persists, go to the next step. Replace the LightSheer Module and restart the system.
Defective Backplane	Replace the LightSheer backplane and restart the system.

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8.2.3 Error Message #1-12: I²C Errors 

Description: When an I²C error occurs, the I²C address of the device is displayed. The table below shows the physical locations of each of the I²C devices according to their addresses.

Parts Possibly Affected: 

• Controller

• Iterface 3

• HVPS

• Left/Right Heads

• Switching Module

• Cooling System

Table 8-3 I²C Device Addresses and Locations

ERROR NUMBER	DEVICE NAME	DEVICE ADDRESS	DEVICE LOCATION
1	I²C 10 PORT	0x20	Controller 1 card
		0x25	Interface 3 card
		0x26	Interface 3 card
		0x27	Power Supply I²C card
		0x38	Power Supply I²C card
		0x39	Power Supply I²C card
		0x3A	Power Supply I²C card
		0x3B	Power Supply I²C card
		0x3C	Left head card
		0x3D	Right head card
		0x3E	Left head card
		0xF	Right head card
2	I²C 7417 A2D
3	I²C MAX 127 A2D	0x28	Power Supply I²C card
		0x2C	Power Supply I²C card
		0x2D	Power Supply I²C card
		0x2E	Interface 3 card
4	I²C ADS7823 A2D	0x4A	Left head card
		0x4B	Right head card
5	I²C MAX518 A2D	0x2F	Power Supply I²C card
6	I²C MAX521 D2A	0x2A	Power Supply I²C card
7	I²C AD5321 D2A	0x0C	Power Supply I²C card
		0x0D	Power Supply I²C card
8	12C LM75	0x48		Right Head
		0x49		Left Head
		0x4C		Power Supply I²C card
		0x4D		Power Supply I²C card
		0xE		Switching FPGA card
		0xF		Cooling system card (does not exist in current machine version)
9	I²C FPGA	0x01		Controller 1 card
10	I²C EPROM	0x50		Switching FPGA card
		0x52		Cooling system card (does not exist in current machine version)
		0x53		Power Supply I²C card
		0x55		Interface 3 card
		0x56		Left head card
		0x57		Right head card
11	I²C RTC	0x68		Controller 1 card
12	I²C Cooling micro	0x10		Cooling system card

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Error #1: I²C IO Port Error

Description: I²C protocol error occurred when interfacing the specific I/O port.

Parts Possibly Affected:

• Controller 1 card

• Interfsce 3 card

• Power Supply I²C card

• Left head card

• Right head card

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Head	Shut down the system, disconnect all heads.  Check connector pins, reconnect them, and restart the system. If the problem persists, go to the next step. Replace left/right heads with dummy heads and restart the system. If the problem is solved, replace the defective head.
Defective Device	Locate the problematic device according to Table 8-3. Remove the device, check for damage in the in the backplane connection by reconnecting it. Restart the system; If the problem persists, replace the defective device.

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Error #3: MAX127 A2D Error

Description: I²C protocol error occurred when interfacing the specific MAX127 A2D device.

Parts Possibly Affected:

• Power Supply I²C card

• HVPS

• Interface 3 card

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Head	Locate the problematic module according to Table 8-3. Remove the module, and re-connect it. Restart the system; if the problem persists, check the module connections. And restart the system. If the problem persists, replace the problematic module. Restart the system.

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Error #4: 12C ADS7823 A2D Error

Description: I²C protocol error occurred when interfacing the specific ADS7823 A2D device.

Parts Possibly Affected:

• Left head card

• Right head card

• Interface 3

PROBABLE CAUSE

CORRECTIVE ACTION

Defective Head

Locate the problematic module according to Table 8-3. Remove the module, and re-connect it. Restart the system; if the problem persists, check the head connections and restart the system. If the problem persists, remove the interface 3 board reconnect it. Restart the system; if the problem persists, replace the problematic head. Restart the system; if the problem persists, replace the interface 3 board.

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Error #5 – #7: 

• #5: I²C MAX518 A2D Error

• #6: I²C MAX521 A2D Error

• #7: I²C AD5321 D2A Error

Description: I²C protocol error occurred when interfacing the specific device.

Parts Possibly Affected:

• Power supply I²C card

• HVPS

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Power Supply	Remove the power supply module, and re-connect it. Restart the system; if the problem persists, check the power supply connections and restart the system. if the problem persists, replace the power supply and restart the system.

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Error #8: 12C LM75 Error

Description: I²C protocol error occurred when interfacing the specific LM75 device.

Parts Possibly Affected:

• Right head

• Left head

• Power supply I²C

• Switching FPGA card

• Cooling system card (does not exist in the current machine version)

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Module	Locate the problematic module according to Table 8-3. Remove the module, and re-connect it. Restart the system; if the problem persists, check the module connections and restart the system. If the problem persists, replace the problematic module and restart the system.

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Error #1: I²C IO Port Error

Description: I²C protocol error occurred when interfacing the specific I/O port.

Parts Possibly Affected:

• Controller 1 card

• Interfsce 3 card

• Power Supply I²C card

• Left head card

• Right head card

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Head	Shut down the system, disconnect all heads.  Check connector pins, reconnect them, and restart the system. If the problem persists, go to the next step. Replace left/right heads with dummy heads and restart the system. If the problem is solved, replace the defective head.
Defective Device	Locate the problematic device according to Table 8-3. Remove the device, check for damage in the in the backplane connection by reconnecting it. Restart the system; if the problem persists, replace the defective device.

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Error #9: 12C FPGA Error (SWM-Switching Module) 

Description: I²C protocol error occurred when interfacing the specific FPGA device.

Parts Possibly Affected:

• Switching module

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Head	Check if the heads are properly connected. Restart the system; if the problem persists, replace both heads with dummy heads. Restart the system. If the problem is solved, replace the defective head.
Defective Switching module	Remove the switching module and reconnect it. Restart the system. If the problem persists, replace the switching module and restart the system.
Defective Switching Module Backplane	If the problem persists, replace the switching module backplane and restart the system.

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Error #10: 12C EPROM Error 

Description: I²C protocol error occurred when interfacing the specific EPROM device.

Parts Possibly Affected:

• Controller 1 card

• Switching FPGA card

• Cooling system card (does not exist in current machine version)

• Power Supply I²C card

• Interface 3 card

• Left head card

• Right head card

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Module	Locate the problematic module according to the table bellow (also refer to table 8-3). Remove module, and re-connect it. Restart the system; if the problems persists, check the module connections and restart the system. If the problem persists, replace the problematic module and restart the system.

ERROR NUMBER	DEVICE NAME	DEVICE ADDRESS	DEVICE LOCATION
10	I²C EPROM	0x50	Controller 1 card
		0x51	Switching FPGA card
		0x52	Cooling system car (does not exist in current machine version)
		0x53	Power Supply I²C card
		0x55	Interface 3 card
		0x56	Left head card
		0x57	Right head card

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8.2.4 Error #11: 12 RCT Error

Description: An I²C protocol error occurred when interfacing the RCT device.

PROBABLE CAUSE	CORRECTIVE ACTION
Controller 1	Disconnect the controller and reconnect it. Replace the Controller 1 card.

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8.2.5 Error #12: I²C Cooling Error

Description: An I²C protocol error occurred when interfacing the RCT device.

PROBABLE CAUSE	CORRECTIVE ACTION
Bad connection between Controller 1 and cooling	Disconnect and reconnect Controller 1. Disconnect and reconnect the cooling system. Check connection from P64 on the cooling backplane to P14 on the controller backplane.
Defective Cooling module	Replace the cooling the cooling mode.

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8.2.6 Error #13: IPM Over Current

Description: The current through the IPM passed the allowed limit.

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Head	Check if all the heads are properly connected, and all pins in the handpiece and socket are OK. Check if the IPL lamp is not broken. Restart the system; if the problem persists, replace both heads with dummy heads and restart the system.
Defective Switching module	Remove the switching module and reconnect it. Restart the system. If the problem persists, replace the switching module and restart the system.
Defective Switching Module Backplane	If the problem persists, replace the switching module backplane and restart the system.

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8.2.7 Error Message #14: Water Temperature Too High

Description: The water temperature exceeds the allowed limit (65 C).

PROBABLE CAUSE	CORRECTIVE ACTION
Defective temperature Sensor	Check the cooling status in the service screen (thermo switch, water temp, flow switch) Activate the fans manually; check that both fans are working properly. If not, go to next step.
Fans Not Working	Check the fan use. If the problem is found, replace the fuse and restart the system. If not go to the next step.
Defective Cooling Module	Remove the cooling module, check all connections to the backplane and reconnect them. Restart the system; if the problem persists, replace the cooling module.
Defective Power Supply	Restart the system; if the problem persists, replace the power supply.

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8.2.9 Error Message #16: Current Leakage Error

Description: Current leakage was detected (not during a pulse).

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Head	Check if all heads are properly connected. Check that the head pins are OK and restart the system. If the problem is solved, locate and replace the defective head. If not, go to the next step.
Defective Switching Module	Remove the switching mode and reinstall it. Restart the system, if the problem persists, replace the switching module.
Defective HVPS	Restart the system; if the problem persists, replace the HVPS and restart the system.

LUMENIS.                                                                                            Troubleshooting

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8.2.11 Error Message #18-24: Right/Left/Coil Error

Description: The error occurs when the relays do not get voltage. A possible problem is that there is no switching module 24V DC supply from the HVPS to the switching. This may be due to the following:

• The switching module may have burned the F9 fuses on the power supply backplane.

• Less likely, a power supply switching output malfunction.

PROBABLE CAUSE	CORRECTIVE ACTION
Defective F9 Fuse on HVPS backplane	Verify that F9 on the HVPS backplane is OK (LED 9 is lit). If not replace the fuse. If the fuse blow out again, go to the next Probable Cause.
LED D1 is OFF on the Switching Module Backplane	Verify good connection between J48 on HVPS to Switching Module Backplane J74. Check the pin-to-pin connection and pin-to-GND connection. If the connection in Step 1 is on OK, go to the next Probable Cause.
No 24V output from the Power Supply J48and fuse F9 is OK	Replace the power supply.
No Power to the HV Relay backplane	Check the pin connection between the switching module backplane P75 to HVR backplane P85

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8.2.12 Error Message #25: Charge Timeout Error

The requested voltage to be charged (≠5%) was not achieved in a period of 10 seconds for capacitor 1, or five seconds for the LightSheer capacitor.

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Dump Board	Check that all the connections on the dumb board are properly connected. If the problem is found, shutdown the system, fix the problem, and restart the system. If not, go to the next step. Replace the Dumb Board and restart the system.
Defective Power Supply	Replace the power supply and restart the system.
Defective Capacitor	Do one of the following: If the error occurred while in IPL mode, replace the main capacitor bank. If the error occurred while in LightSheer mode, replace the LightSheer backplane.

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8.2.13 Error Message #26: Discharged Timeout Error

The requested voltage to be discharged (≠5%) was not achieved in a period of 10 seconds for capacitor 1, or five seconds for the LightSheer capacitor.

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Dump Resistor	Check the dumb resistor connection and resistance: For Lumenis One: 2 resistors in parallel, 200 Ω each, total value 100 Ω For LightSheer, 1 resistor 40 Ω
Defective Dumb Board	Check 24V in the Dumb Board (P41 pins 1 and 9). Check that all the connections on the dumb board are properly connected. If the problem is found, shutdown the system, fix the problem, and restart the system. If not, go to the next step. Replace the Dumb Board and restart the system.
Defective Power Supply	Replace the power supply and restart the system.

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8.2.14 Error Message #38-39: No Left/Right Pump Flow 

Description: No flow was detected in the left/right water pump.

PROBABLE CAUSE	CORRECTIVE ACTION
Defective heads	Simulate the error. If simulation succeeds, go to the next steps. Otherwise, go to Probable Cause-Defective Flow Switch. Replace the left and right heads with dummy head and restart the system. If the problem is solved, locate and replace the defective head. Otherwise, got to Probable Cause-Kinks in Tubing.
Defective flow switch	Check the water level and fill if necessary. Restart 10 times; if problem persists, go to Probable Cause-Defective Heads.
Kinks in Tubing	Inspect tubes for kinks, pinches, and disconnection. If kinks are found, fix the problem and restart the system. Otherwise, go to the next step. Check the left & right switches during self-test, for short circuit (each one separately) – J67/68. If the problem is found, go to Probable Cause-Cooling Fuses. Otherwise, go to Probable Cause-Cooling System.
Cooling System	Replace the cooling system and restart the system. If the problem persists, contact TechSupport.
Cooling Fuses	Check the cooling fuses F1/F2 and relevant LEDs; replace fuse if needed and restart the system. If problem persists, check if flow switch gets 5V (J67/68) and restart the system. If the problem is found, go to Probable Cause-Defective Controller 1 Board. Otherwise, go to Probable Cause-Cooling System.
Defective Controller 1 Board	If the problem is found, replace Controller 1 Board and restart the system. If problem persists, replace the cooling system and restart the system.

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8.2.15 Error Message #41: PC Micro-Protocol Error

Description: The PC lost RS232 connection with the micro-controller.

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Head(s)	Replace dummy head with dummy heads. Restart the system. If the problem persists, locate the defective head and replace it.
Defective Controller 1 Board	Check the connection from P15 on the controller backplane to PC COM1 RS232. Restart the system. If the problem persists, replace the controller board and restart the system.
Defective Controller Backplane	Replace the controller backplane and restart the system.

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8.2.16 Error Message #50: No Air Flow Pressure 

Description: No airflow pressure. This error is checked only in the self test.

PROBABLE CAUSE	CORRECTIVE ACTION
Defective F4 fuse	Check the F4 fuse on the HVPS backplane. If the problem is found, replace the fuse and restart the system.
Air Filter Connection	Check that the valve in the air filter is firmly closed. If the problem is found, restart the system.
Air Pressure Switch	Check that air pressure switch is shorted when pressure is on: Open the service screen and operate the air pump; verify that the air sensor light is lit (green). If not, replace the air pressure switch. If the problem is solved, perform calibration and restart the system. Otherwise, got to Probable Cause-Defective Air Pump.
Defective Air Pump	Replace the air pump and restart the system.

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8.2.17 Error Message #51: Not a Lumenis Accessory 

Description: One of the attached accessories is not a Lumenis accessory. One of the wire devices is not identify as Lumenis.

PROBABLE CAUSE	CORRECTIVE ACTION
Defective Head(s)	Disconnect all heads and turn on the system. If the error disappears, reconnect the heads one by one.
Defective Power Meter	Disconnect all power meters and turn on the system. If the error disappears, reconnect the power meters one by one and restart the system.
Defective LightSheer Module	Verify that the LightSheer head is not connected. Disconnect P33 from the controller backplane and restart the system. If the error disappears, replace the LightSheer Module. If the error appears, replace the LightSheer Head ID harness (connection between the controller backplane and the LS backplane – P/N HS6540330).