Cutera Error Codes
Service Resource / Error Codes by Brand / Cutera
Xeo / Xeo SA / Xeo Pearl
Selected documented codes from Cutera service manual D0117 Rev. B, Section 5, pages 5-18–5-20. These older-platform mappings do not establish coverage for Xeo+, Excel V, Excel HR, Enlighten or newer software.
Xeo — cooling and controls
204 — Safety interlock open
221 — Coolant temperature high
224 — Tip temperature cutoff exceeded
226 — Handpiece parked during exposure
229 — Tip excessively hot
250 — Footswitch fault
251 / 252 — Shutter opening / closing failure
254 — Ready selected while footswitch depressed
400 — Reservoir vacuum fault
401 — Water pump reported off
402 — Water blockage detected
Xeo — energy and flashlamp
230 / 231 — Energy below / above expected level
235 — Flash handpiece efficiency fault
243 — Lamp simmer voltage/current outside limits
246 — Flashlamp ignition failure
248 — Flashlamp simmer absent
249 — Nd:YAG flashlamp ignition failure
361 — Nd:YAG efficiency insufficient
362 — Nd:YAG output regulation fault
Xeo — communication, software and calibration
270 / 272 — Power supply communication timeout
273 — Flash handpiece communication retry fault
363 — System data integrity error
365 — Handpiece startup self-test failure
366 — Nd:YAG calibration incomplete
367 — Power supply startup self-test failure
368 — Touchscreen calibration fault
369 — Test-fire timeout
380 — Flash handpiece communication timeout
386 — Handpiece authorization fault
387 — Flash handpiece calibration incomplete
390 — Software runtime error
392 — Software version mismatch
Excel V
The operator manual D1025 Rev. H, October 2017, page 50, identifies “Connect Footswitch” and “Water Low” messages. Its error guide does not provide a detailed numeric dictionary. Numeric codes 273 and 380 remain unverified for Excel V.
Excel HR
A manufacturer definition has not yet been verified for codes 766 or 767. Record the complete screen message and match the exact model, software version and applicable manual before interpreting a code.
Enlighten
Manufacturer definitions for codes 1902 and 1903 remain unverified. Do not apply Xeo code meanings to this platform.
Entries awaiting verification
Xeo 335 is not confirmed in the reviewed table. The reviewed Xeo document contains conflicting descriptions for 225 and 323; these require the exact screen message and revision before interpretation.
Using this reference
A code identifies a detected condition and does not by itself diagnose a failed component. Perform only checks permitted by the exact operator manual and your training. Persistent faults or unresolved concerns require qualified assessment before clinical use resumes.
Request equipment service
Send the model, serial number, complete screen message, handpiece, software version, when the fault occurs and checks already completed. Exclude patient identifiers from photographs.
Contact VMS for equipment service | 833-286-7669
Reference documents
Xeo service manual — D0117 Rev. B (publicly hosted copy)
Excel V operator manual — D1025 Rev. H, error guide
Reviewed November 6, 2026. VMS is an independent service provider, not affiliated with or endorsed by Cutera. Manufacturer names identify equipment only.