Service Resource

Practical reference material for medical spa teams, equipment owners, and technicians. Start with the displayed message, match the correct device documentation, and prepare the information needed for a structured assessment.

Error Codes by Brand

Open the Error Codes guide for fault documentation, permitted operator checks, and service-request preparation.

Candela — GentleMax Pro and GentleMax Pro Plus
45 faults and 4 warnings, organized by category and manual revision.

Cutera — Xeo, Excel V, Excel HR and Enlighten

Documented Xeo codes and platform-specific reference status.

InMode error codes and fault messages
System and RF • Lumecca/IPL • Diolaze/laser • Laser driver • Cooling • Morpheus8 • Software messages

Prepare a service request

Include the brand, model, serial number, complete screen message, handpiece, software version, and when the fault occurs. Keep patient identifiers out of service photos.

Request equipment service | Call 833-286-7669

Fault meanings depend on the model and revision. This reference supports informed assessment and does not replace the manufacturer’s instructions or qualified service.